Terms & Conditions

Goods will be invoiced at prices ruling at the date of despatch. All prices are subject to the addition of Value Added Tax at the rate ruling on the date of the invoice. In the case of contracts issued older than 3 months, Heatons reserves the right to increase prices in accordance with increases in costs of goods supplied to Heatons. Paper and Consumable prices are valid for 30 days unless specified otherwise.

Orders for products not included in the Catalogue or Price List supplied against the purchase order are non-returnable.

In the case of goods which have been produced to the specification and or bear the name of the Buyer or the Buyer’s customers as the case may be (“own label goods”), the Buyer undertakes to purchase at the contract price all stocks of own label goods in finished and unfinished form which the Seller holds for the purpose of fulfilling the Buyer’s requirements. Without prejudice to the generality of the foregoing, on the termination of any Contract between the Seller and the Buyer, for the supply of own label goods, the Buyer will accept and pay the contract price for all stocks of own label goods in finished and unfinished form then held by the Seller.

Goods correctly supplied to order are not returnable except by previous agreement, and must be in original packaging and a resaleable condition.

Faulty / Damaged product(s) - please report within 24 hours

Picking errors - please report within 48 hours from date of delivery

Shortages - please report within 24 working hours from date of delivery

No Longer Required Returns - please report within 10 working days. If we have incurred costs from manufacturers, we may on occasion pass some of the restocking charges on to you.

(a) The risk of Goods shall pass immediately they are delivered into the physical custody of a buyer or his agents, or otherwise to this order. We shall retain sole and absolute property in any goods as Legal or Beneficial owner until the seller has received full payment for all sums then owed by the Buyer to the Seller and until that time a buyer shall be in possession of the Goods as bailee for us and shall be deemed to have so acknowledged. Until the full invoice price has been paid a buyer shall store the goods separately from other goods and in a manner, which makes them readily identifiable as goods delivered by us.

(b) A buyers right to possession of any Goods for which the full invoice price has not been paid shall cease if being an individual, he commits an available act of bankruptcy or, being a company, a receiver becomes entitled to present a petition for its winding up or it is resolved that it would be wound up. We shall be entitled in these events to enter at any time and with or without vehicles upon any premises of buyer at which we reasonably believe such goods to be stored and to repossess them.

(c) A buyer shall be at liberty in the ordinary course of business to process and make products from and, as our agent, to sell goods for which the full invoice price has been paid. The proceeds of any such sales shall be for our account and shall be held in trust for us to the extent of the full invoice price of the goods.

Cheques should be made payable to Heatons Group Ltd, and crossed A/c Payee Only not negotiable. Each payment remains the responsibility of the buyer until such time it is actually received and acknowledged by the seller. Unless otherwise agreed in writing, payment will be made by the buyer by the end of the month following the month of invoice.

Deliveries made under the contract shall be deemed to have been made in respect of separate sales of each weight, description or quality of goods, which each such delivery may comprise.

Unless otherwise specifically agreed in writing payment for each delivery is due on the date thereof and payment of that date or upon the date(s) otherwise so agreed shall be a condition precedent to any further deliveries.

Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus vat to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement. The customer also consents to the jurisdiction of the Birkenhead County Court for the resolution of any disputes.

In the event of any loss or damage or delay to any Goods delivered at our risk to a buyer or to his agent or otherwise to his order notice of the same shall be given to us in writing by the buyer forthwith upon deliver (or, in case of the loss of any goods, at the time when the goods should have been delivered) and the buyer shall at the same time take all necessary steps to notify the carrier in writing of any such loss damage or delay and shall in all cases where possible enter a note of the same upon the carrier receipt. If by reason of the failure of the buyer to give any such notice as provided above we are precluded from making a recovery from the carrier in respect of the loss or damage or delay complained of then we shall be liable to pay for the goods as though no such damage or delay had occurred.

The seller will endeavour to deliver the goods within the time agreed, or within a reasonable time if no time is agreed, but in no circumstances will the seller be liable for loss or damage of any kind whatsoever caused directly or indirectly by the delay in the delivery of the goods.

The seller will not be liable for any loss or damage of any kind whatsoever caused directly or indirectly by the non supply of any of the goods displayed in the catalogue.

Heatons Group Limited source and supply wherever possible, products from Quality Assured Sources. That is, products manufactured under the ISO9000 series of International Standards. Quality Assured products are identified on our delivery documents by means of a ‘QA’ prefix to the product description. All other products are inspected and checked by Heaton Stationery Ltd. to ensure that they meet the Company’s own Quality System requirement.

If you have any specific Quality Assurance needs, please make them known at the time of ordering.