Hillside Primary School - Case Study

Hillside is a thriving primary school in the heart of Prenton on the Wirrral. With a commitment to driving down costs in-line with ever-tightening budgets, we were asked to tender when their photocopier contract came up for review.



The Brief

We were approached by Hillside Primary with the brief to put forward our best price for replacing the school’s ageing equipment. We first conducted a complete audit of their printing environment and reviewed all print, copy, scan and fax activity. Although the school had measures in place to control the amount of photocopying allowed by members of staff, this did not extend to printing. With no limit on the amount employees were able to print, usage had clearly increased over time.

As a result the ordering and replacing of ink and toner cartridges was becoming more expensive and time-consuming. The photocopiers were also unreliable and the school was often left for days with no machines due to frequent breakdowns.

Our response

Heatons put forward a proposal to take care of all of Hillside’s print, copy, scan and fax requirements and we were delighted to be awarded the tender for their Managed Print Services. We replaced the existing machines with new superior equipment and better positioned them to suit staff requirements and streamline workflows. The supply of toners and maintenance became automated and remotely managed, with a helpdesk facility available to help with any queries.

With no further need for any involvement by members of staff, they were able to concentrate more fully on their role within the school rather than being ‘printer monitors’.

At the heart of the solution is our print management software which measures, monitors, reports and controls print usage for all staff, ensuring the bursar is always able to keep spend within the school budget.



What Hillside Primary Said

We really liked the Managed Print Services approach that Heatons recommended. They had clearly taken the time to fully understand our print requirements and put forward a print solution tailored to our school.

We now have complete control over our printing costs and have achieved considerable cost savings. The automatic ordering of inks and toners has freed-up staff resources to be used more effectively and we’re delighted to report 0% printer downtime. We’ve been very impressed by the service provided by Heatons.

What Heatons said…

By looking at the complete print environment, we were able to offer a solution with lasting benefits, offering continuous improvements for Hillside Primary School over the next 5 years.

Taking care of everything, from maintenance and support, through to managing the supplies of inks and toner we provide a truly hassle-free print management service.

John Mulrooney, Sales Consultant for Hillside Primary School

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